Your order confirmation is the source of truth
The shipping method, cost and any return terms that apply to your purchase are the ones shown when you placed the order and in your confirmation email. Keep that email — it also contains your order number.
Delivery questions
If a package is late or missing, email support with your order number and the email address used at checkout. Include the delivery address so the order can be located quickly.
Damaged or opened packages
Do not use a product that arrives damaged, opened or with a broken seal. Photograph the package as it arrived and contact support before discarding anything.
Returns
Return eligibility depends on the terms attached to your order. Contact support with your order number to confirm whether your order qualifies and how to send it back.
Contact support
Email support@umaryofficial.com with your order number, or use the contact page.